PROTECTING MINORS

No one under 18 is permitted to play at Unlimit Casino, and we have strict policy procedures to prevent minors from playing at our casino.

All players are subject to identification and verification checks to confirm their age and identity. We reserve the right to request valid documents at any time from any of our players, particularly if we suspect they are underage.

Minors found gambling at Unlimit Casino will have all bets placed become null and void and any winnings forfeited. Additional legal implications may follow.

If you suspect someone underage is using our casino, we ask you to contact our customer support team on live chat or email [email protected]. We will take the necessary measures.

If you want to prevent minors you know from accessing our site, we recommend installing internet filtering programs such as Cyber Patrol and Net Nanny. These prevent children from accessing inappropriate material such as gambling sites. Used correctly, it will make Unlimit Casino unavailable to minors.

Here are some other simple steps you can take to prevent minors gambling include:

• Don't leave your computer or device unattended when you are active on any casino.
• Password-protect all your devices.
• Do not let underage persons participate in gambling activities, such as gambling with you.
• Keep any casino account logins secret and any payment methods out of the reach of children.
• Don't autosave passwords on your devices.

SETTING LIMITS

Unlimit Casino lets players take control of their gambling with several options that limit the amount of time gambling and setting deposit limits.

Please read below for the types of limits we offer. All limits can be set yourself in your account under My Profile > Sensible Play Settings. Alternatively, you can contact live chat or email [email protected].

We recommend setting limits even if you do not consider yourself to have a gambling problem.

A. Deposit Limits

This lets you limit how much money you can deposit over a set period - daily, weekly, and monthly.

Once a limit is set, you will not be able to deposit further until your limit resets.

To set a deposit limit, login to your account and go to My Profile > Sensible Play Settings.

If you need help, contact our live chat team or email [email protected] with your account information and desired deposit limits. 

B. Session Limits

This limit lets you control how much time you spend on our website by setting how long you can play for - daily, weekly or monthly.

Once your session limit is hit, you won't be able to play further until your limit resets.

To set a session limit, login to your account and go to My Profile > Sensible Play Settings.

You can also contact our live chat team or email [email protected] if you need help. 

LIMIT DURATION

Deposit and session limits can be decreased or increased upon request. We will never change these limits ourselves.

Go to My Profile > Sensible Play Settings or contact customer support to decrease your limits immediately.

Limits will only be increased and made less stringent after a period of 24 hours has passed from when you have made us aware you want to change them.

LIMIT RESTRICTIONS

Any limits you put in place will apply:

• For all the games offered on Unlimit Casino; and
• Across all devices, Infiniza Limited provides its games to you so far as possible.

Note that if you set limits on Unlimit Casino, it will apply only to this brand and website.

For players who have any accounts with our sister brands, we suggest that you set limits for that brand too.

Alternatively, please get in touch with customer support, and they will be happy to help you set up your limits across any of our brands.

REALITY CHECK

We understand it can be easy to lose track of time when playing online casino games. The reality check pop-up at Unlimit Casino interrupts your play. It alerts you at certain time intervals with the amount of time you have spent playing so far and your total winnings and losses during this period.

To get rid of this pop-up, we require you to confirm you have read the message, and you then have the option to either end your game session or continue playing.

SELF-EXCLUSION

Players can take a break from Unlimit Casino at any time with the option to self-exclude from the casino for a definite or indefinite time period.

During self-exclusion periods, you will not be able to gamble at Unlimit Casino, and you will not be sent any marketing materials from us. You will only be able to login to your account to withdraw any remaining funds.

To self-exclude, login to your account and go to My Profile > Self-exclude. You can choose how long you want to self-exclude from here.

Alternatively, or if you need any help, please contact the support team on live chat or email [email protected].

If you wish to increase a self-exclude period, you can contact our live chat team or email [email protected]. Any request to extend a self-exclusion is processed immediately.

A notice to decrease a definite self-exclusion period is affected only after the lapse of 24 hours from the day we receive the message from you.

A notice to revoke an indefinite self-exclusion period is affected only after the lapse of seven days from the day we receive the notice from you.

If you want to block yourself from ever playing at Unlimit Casino again or would like us to prevent you from ever opening an account, don't hesitate to get in touch with live chat or email [email protected].

If self-exclude from Unlimit Casino, it will apply to this brand only. If you have an account at any of our sister brands, we recommend you self-exclude from them too.

You can contact live chat or email us to arrange self-exclusion across multiple brands.

If you have self-excluded from Unlimit Casino and have accounts at other gambling operators, we recommend you self-exclude from those sites too.

It's also recommended that you unfollow any social media accounts connected with Unlimit Casino and other gambling operators.

PERMANENT ACCOUNT CLOSURE

All players can permanently close their Unlimit Casino account at any time. This is a permanent decision that we can't reverse and is separate from self-exclusion. It means you will never be able to play with us again or access your account.

If you wish to take this step, please contact live chat or email [email protected].

Please withdraw any remaining funds in your account before you make this request.

HELP AND SUPPORT

Many respected independent bodies exist to help players that feel they are gambling irresponsibly.

If you are worried about your gambling or someone you know, we encourage taking the Gamblers Anonymous questionnaire here.

Unlimit Casino staff are trained to spot problem gambling, but we always recommend that individuals seek third-party help from qualified organisations that provide professional support.

Below are a couple of professional organisations that can provide support and help to individuals developing a gambling problem. The websites here give professional assistance on how to combat problem gambling with the necessary emotional support:

Gambling Therapy

Gamblers Anonymous

Be aware that most countries have their own national organisations for problem gambling. We ask you to seek these out in cases of language and cultural barriers.

IMPORTANT NOTICE

• Make sure gambling is your personal choice - never feel pressured to gamble.
• Set financial and session limits before you play.
• Don't bet more than you can afford and assume you will lose.
• Treat gambling as entertainment only and never a profit-making activity.
• Never gamble if you are feeling stressed, lonely or depressed.
• Learn the signs of problem gambling.
• Do not be ashamed or embarrassed to seek help if you think your gambling is problematic.

Never gamble if:

• You are under the legal gaming age in your country of residence.
• Gambling is interfering with your daily responsibilities.
• You are in recovery for any dependency.
• You are under the influence of alcohol or drugs.
• You are attempting to recoup prior losses.
• You aim to recover a debt or pay a bill with any winnings.